First B2B

About First B2B

Since our first day of business in 2001, First B2B have been at the forefront of the EDI market and have consistently delivered the latest EDI technology to our clients. We are a wholly owned subsidiary of Electronic Commerce Group Limited, and are a privately owned group, with no debt and no Venture Capital masters. This allows us to maintain a dedicated focus on our clients and their requirements.

We understand that each and every message that is exchanged is important. Our processes and systems are built around ensuring that our clients receive the best and most efficient fully managed EDI service possible. In practice, this means valid messages are processed and sent to the recipient, on average, within 41 seconds of arriving on the First B2B servers. Tightly integrated supply chains require data to be processed in near real time to give maximum benefit. Because we understand the importance of the documents we exchange for our clients and their trading partners we implement a variety of heuristic technologies to ensure we can proactively monitor the processes our clients have entrusted us with, to ensure the maximum uptime and benefits to our clients.

We achieve what we set out to do, which is to provide our clients with the most reliable electronic document exchange service and one that matches their vision of what an EDI service should provide. We are proud that our clients choose to stay and grow their use of electronic document exchange with us, and our client retention rate of over 99% serves as a testament to the dedication of our team to our clients and the application of our unique EDI solutions.

Exclusive access to The Lens. A unique EDI portal developed by First B2B, designed to give you the ultimate overview of your data. View exchanged electronic documents with advanced clarity - right down to when the document was received by the recipient. The Lens has been designed with the non-IT, non-EDI user in mind, making EDI exchange simple and accessible to anyone who needs and uses the documents.
Subscription based service. First B2B do not lock clients into long-term contracts. In testament to our superior levels of service, our delighted clients continue to work with us month after month, year after year, through choice. No contractual minimum-terms needed. That's the First B2B difference.

Expert providers of fully distributed electronic message delivery. EDI software designed and implemented by First B2B, to provide the efficient and reliable delivery of your electronic documents.
Fully managed EDI service. The First B2B service is fully managed, from project initiation to completion, through to ongoing support and customer care. With First B2B, you and your data are in good hands.

Our process

Each and every solution that we provide to our clients is developed to meet their unique business requirements. However, we have found that often the process that requires streamlining has travelled a familiar journey:

Transactions are straightforward and controlled between businesses when there is just one method and process of communication to follow.

These systems of communication begin to get complicated with the introduction of additional communication methods required to transfer different documents - such as purchase orders and invoices – making systems more dependent on expert staff.

Upon the introduction of multiple communication methods, operations become more complicated and the process becomes more complex. These complexities necessitate a dedicated IT resource, and begins to impact on the efficiency of a company, requiring an effective solution.

First B2B provide limitless electronic document exchanges, and condense documents into one incoming communication process that alleviates pressure on your IT team, and restores your business back to full speed.

Regardless of the number of communication methods, First B2B efficiently deliver documents in a standardised format that is easily understandable and best suited to your business. First B2B simplify the electronic exchange of documents between businesses, meaning increased efficiency and better relationships with your supply chain.